Privacy policy

Privacy Policy — Koost Studio

Last updated: September 19, 2026

Koost Studio ("we," "us," "our") operates kooststudio.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Site, you agree to the terms of this policy.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact details (name, email address, phone number, shipping/billing address)
  • Order information (products purchased, customization preferences, order history)
  • Payment information (processed securely through our payment provider; we do not store full card details)
  • Communications (messages you send us via email, contact forms, or customer service)

We also automatically collect certain information when you visit our Site, including:

  • Device and browser information
  • IP address and approximate location
  • Pages visited, time spent, and browsing behavior
  • Referral source (how you arrived at our Site)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including custom/personalized items
  • Communicate with you about your order, account, or inquiries
  • Improve our products, Site, and customer experience
  • Send marketing communications, where you have opted in (you may unsubscribe at any time)
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

3. Cookies

Our Site uses cookies and similar tracking technologies to:

  • Keep items in your cart between visits
  • Remember your preferences
  • Analyze site traffic and performance
  • Deliver relevant advertising

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the Site, such as cart functionality.

4. Third-Party Services

We work with trusted third-party service providers to operate our business, including:

  • Shopify — our e-commerce platform, which processes and stores order and customer data on our behalf
  • Payment processors — to securely handle transactions
  • Shipping/courier partners — to deliver your orders
  • Google Analytics and Meta Pixel — to understand Site traffic and measure the performance of our marketing

These third parties have access to only the information necessary to perform their services and are obligated to protect it in accordance with their own privacy policies.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal or operational requirements (e.g., completed order records)
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, legal compliance, and dispute resolution.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Koost Studio
Nazimabad 3, 74600
Karachi, Pakistan

Email: info@kooststudio.com
Phone: 0321-3248139