Shipping policy

Shipping Policy — Koost Studio

Last updated: September 19, 2026

This policy explains how we process, package, and deliver your order. Since our products are handcrafted and made to order, please read the timelines below carefully before placing your order.

1. Processing Time

Because every item is made to order, please allow 3–5 business days for your order to be crafted and prepared for shipment. Orders with multiple customized items or high-detail personalization may take slightly longer — we'll notify you if your order requires additional processing time.

Processing time is separate from delivery time (see Section 2 below).

2. Delivery Time

Once your order has shipped, delivery typically takes:

  • Karachi: 1–2 business days
  • Other major cities: 2–4 business days
  • Remote/other areas: 4–7 business days

Total time from order to delivery (processing + shipping) is generally 5–10 business days, depending on your location and order customization.

3. Shipping Charges

  • Free delivery on all orders over PKR 2,999
  • Orders below PKR 2,999 are subject to a standard shipping fee, calculated and shown at checkout

4. Order Tracking

Once your order ships, you'll receive a confirmation with tracking details (where available through our courier partner) so you can follow your delivery status.

5. Shipping Partners

We work with trusted courier partners across Pakistan to ensure safe and timely delivery. Courier selection may vary based on your location.

6. Delays

While we do our best to meet estimated timelines, delays can occasionally occur due to courier logistics, weather, high order volume (e.g., during sales or holidays), or complex customization requests. We appreciate your patience and will notify you of any significant delay to your order.

7. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for delays or failed deliveries caused by incomplete or incorrect address information provided by the customer. If you notice an error after placing your order, contact us immediately at info@kooststudio.com — we'll do our best to correct it before shipment.

8. Damaged Shipments

If your order arrives visibly damaged, please refer to our Return & Refund Policy for how to report the issue and request a replacement or refund.

9. Contact Us

For any shipping-related questions, reach out to us at:

Koost Studio
Email: info@kooststudio.com
Phone: 0321-3248139